Madewell reviews

4.1

70% would recommend to a friend

(2,080 total reviews)
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Libby Wadle

60% approve of CEO

45% positive business outlook

Madewell has an employee rating of 4.1 out of 5 stars, based on 2,080 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Madewell employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews
2.0
Feb 19, 2020
Recommend
CEO approval
Business Outlook

Pros

-flexibility working from home -bring your dog to work friday -22 days of PTO

Cons

Honestly, the cons outweigh the pros TREMENDOUSLY. -extremely low pay. Working in fashion is already an industry that does not pay well but here at Madewell, it is shameful. While i was there a request for a raise had been made 4 times within a year and still never received a clear answer or direction on when that would happen. -Upper management is not held accountable for structural failure. -there is serious favortism in this company, very caddy-like environment -you are expected to work long hours yet are reprimanded when managers ask why you are working so late as an assistant -there is a huge disconnect between merchandisers and production. Production is expected to answer all emails immediately when merchandisers will go weeks without proper response or updates Overall, an unpleasant work environment masked by "cute decorations" and "lifting women up" marketing. Hardly being lifted up by

1.0
Sep 16, 2018

Valley Girl Dungeon

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The brand is well known which looks good on a resume

Cons

There was disrespect for certain people's roles and staff would get 'bored' and suddenly want your job for the day. Hipster racism was rampant and the details of which are too numerous to list. There is peer pressure to buy clothes from coworkers who have rich parents. Some people do more physical labor than others and the storage room was a literal hazard to health and safety. Passive aggressive managers. Nothing I did was right once the gossip started. At the end of it all I was told I was not management material and that I should stop applying for manager roles.

1.0
May 29, 2016
Recommend
CEO approval
Business Outlook

Pros

Great discount on clothes Some lovely coworkers Some flexibility with scheduling

Cons

Brand culture is oriented towards the image of the "madewell girl" who is, according to the models who represent the brand image, skinny, clear-skinned, well heeled and fully accessorized, probably white, etc... During my time at the store, the two black women on staff left the company dissatisfied, and there are currently no black employees at the store. As a curvy woman, I was flattered to be invited to interview while shopping in-store (also I have found that a good many of their products do flatter my body, though I'm a size 10-12 and nearly pushing the edge of the largest sizes available through the company). If I show up without much makeup, or jewelry/accessorizes d to compliment the "base" of my outfit, there is a 100% chance that management will ask me if I'm feeling okay. When I do wear makeup, I'm rewarded with compliments. Associates are encouraged to purchase styles from the latest collections and sometimes required to participate in "fit sessions" which involve trying on pieces and displaying the looks to your manager, who might photograph you/display the image in the staff hallway/send it to corporate. Associates are commonly referred to as "girl" by management in a patronizing manner. "Hey girl! Can you clean the bathroom? Thanks lady!" This creates an environment where gender and age are compounded to homogenize and put down employees. Finally, the company is extremely environmentally unfriendly. Every piece arrives individually wrapped in layers of plastic, which are unwrapped and discarded. Then, in order to fulfill online orders, the merchandise is wrapped again in individual plastic sleeves and sent out.

Viewing 1 - 3 of 2,080 Reviews

Glassdoor has 2,143 Madewell reviews submitted anonymously by Madewell employees. Read employee reviews and ratings on Glassdoor to decide if Madewell is right for you.