ShipStation reviews

3.4

55% would recommend to a friend

(104 total reviews)

Al Ko

Not enough data to show CEO approval

45% positive business outlook

ShipStation has an employee rating of 3.4 out of 5 stars, based on 104 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ShipStation employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

104 reviews
1.0
Jul 13, 2018

Don't Believe the Hype

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Unlimited PTO so you can escape as much as you need to.

Cons

Honestly, this company is terrible and just getting worse. They trick you with this entirely fake "start up" culture; beer on Friday's, unlimited PTO, promises of team outings that never happen, to cover up for the fact that they underpay and mistreat employees. Management is so out of touch, and cares so little for the people that work for them, which is why talented and passionate people are leaving in droves. Management is beyond cliquey; if you aren't their pal, if you don't condone their bad behavior, your professional improvement suffers. Success at this company is measured by how "cool" your boss thinks you are. If you have any ideas as to how to make the product or workflow more effective, be prepared to be shot down and belittled. The attitude at SS is "if it isn't broken, don't fix it, and don't try to improve it or we might fire you."

2.0
Jun 13, 2020

Toxic and unskilled management

Recommend
CEO approval
Business Outlook

Pros

1. Worklife balance for product team. On the product side, people are treated much better. 2. Unlimited vacation. 3. Business sustainability. Because they are profitable and not running on venture funding, they don't have to lay off people. 4. Product. Not many competitors in the space and it is a very sticky product.

Cons

TLDR; bad management, lower pay, no HR, product deteriorating. 1. Management and some bad apples. There are guys who just hit on girls on slack like it is Tinder. Outside the creepiness, there are some positions that are filled internally without giving everyone equal opportunity. I'm not really sure what they did, but something is fishy. ShipStation has a setting where all messages in Slack is deleted after 14 - 30 days. You can guess why they set that up. 2. Internal politics. If someone disagrees with your opinion, you will get picked on regardless of the results regardless if your statement is factual or not. This creates a culture of not being able to speak out. This resulted in their terrible "Version 3" of their software. It is like how Microsoft tested windows 9 and just skipped windows 9 went straight to windows 10 because people who used windows 9 thought it was trash. However, ShipStation still released its "V3" because people who drank the Koolaid still thought it was good based on opinions. ShipStation should have done the same and skip their "New" version and call it something else. Their older version is much better and faster. 3. Pay. On the engineering and product side of things, they are paid about 20% less than the average. However, that is balanced out by stock compensation, but who knows how and when that is given out. Not a huge con, but something to note. 4. No real HR. There is one guy who runs their whole "HR Department" however if he goes on vacation what happens? Where do you report sexual harassment? 5. Product. A lot of features are not truly thought out and the product team just rushes their release then the support team has to deal with all of their issues. ShipStaton's one of the biggest competitive advantages is automation rules and they haven't touched that for over 5 years. So they are on a standstill for that feature.

avatar
ShipStation Response
5y
Thank you for your valuable feedback. We hear you, and we're deeply sorry that you had a negative experience. We will continue to work towards improving ShipStation's experience, culture, and benefits as a whole. We take comments about inappropriate behavior very seriously. This is unacceptable conduct here at ShipStation and we are taking immediate steps to ensure that this never happens again. If you feel comfortable providing more information on your experience or have any additional feedback on how we can improve, please feel free to email hr@shipstation.com.
1.0
Dec 24, 2014

Great coworkers, not so great company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There ARE not many. Learning proper grammar is one of them. ShipStation, really does have an open door policy. There is a front door, back door, and a side door. You get to choose the one you like when you are fired without warning. Management likes to hear your opinion as long as you agree with them. Getting promoted is easy, you just have to suck up to the CEO and take him to lunch a few times a week. Become his buddy and share dirty jokes. All in all I think this is a great place to work if McDonalds isn't hiring.

Cons

I have worked at a lot of places, big companies, small companies, but I have to give it to ShipStation. I have never worked anywhere that did not have an HR person. That's really awesome when you are harassed by your manager and have no one to turn to for assistance. With the purchase by Stamps.com, there is a sort of an HR department I guess. However, after reading the Glassdoor comments for Stamps, it does not look like that is a great option. If the CEO could count on his fingers and toes, he would have realized the bathroom and parking facilities were insufficient the day the lease was signed for the current space. Part of growing a company is leasing a space that has room for growth. A company that values it employees, is a company that trusts it's employees and shares what is happening behind the scenes. When the company is purchased for $50 million in cash and you share less than 1% with your employees, that says a lot about how much you really value us. How much of your stamps.com stock are you going to share with us?

Viewing 1 - 3 of 104 Reviews

Glassdoor has 109 ShipStation reviews submitted anonymously by ShipStation employees. Read employee reviews and ratings on Glassdoor to decide if ShipStation is right for you.