Williams Lea reviews

3.6

66% would recommend to a friend

(745 total reviews)

Kiran Shankar

56% approve of CEO

61% positive business outlook

Williams Lea has an employee rating of 3.6 out of 5 stars, based on 745 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Williams Lea employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

745 reviews
1.0
Sep 30, 2021
Recommend
CEO approval
Business Outlook

Pros

Decent pay and depending upon assigned client site it can be a good working environment, but, that has nothing to do with Williams Lea and only with your own luck with where you get assigned.

Cons

I worked for this disasterous joke of an organization for over 10 years. I was twice promoted, on a management track and literally gave my life to doing the best job I could. After giving a horrible, trainwreck of an employee a negative review, that employee went out of his way to eavesdrop on a personal phone conversation I was forced to engage in with a nightmare roommate I was trying to evict. That employee, who obviously had an axe to grind with me over his poor review, went to the Williams Lea HR department, used details from my personal phone conversation and claimed he was being "harrassed" and exposed to a hostile work environment. When I was called over to corporate to discuss this I almost burst out laughing that one of their office employees was openly and loudly discussing personal details of a sexual tryst he'd recently had while I'm there to defend myself against a clearcut, totally bogus claim. When I spoke honestl and openly with HR their response was to immediately side with the jerk employee (who was subsequently let go for other reasons) without any investigation whatsoever. I was slapped with a write up for harrassing this person, whom frankly, I couldn't stand and had always done everything within my power to never engage with much less harrass, and then a couple of months later I was suddenly fired for a completely manufactured reason. I am fairly certain it's a standard procedure of theirs to take long-term employees, who are maxing out their salary categories, and get rid of them in favor of hiring new staff at a substantially lower salary. Williams Lea believes that every employee is nothing more than a cog; disposable, commonplace and easily replaceable and they don't hesitate to throw away skills, loyalty and service over profit. It's the singlemost factor in why they consistently lack anything remotely resembling greatness. The kicker to my story is that after erroneously punishing me for something I was not even guilty of, after taking my nearly 11 years of hard work and service, not to mention my vast knowledge and experience, and hurling all of that into the trash they then disputed my unemployment claim, forcing me to await a dispute hearing which automatically delayed my receipt of any benefits for two months, and they did this entirely to create personal hardship upon me since, when that dispute hearing finally occurred, they did not even show up for and I won by default. They simply wanted to maximize the injury they could inflict on me and never had any intent of actually following through with a dispute they knew they would have certainly lost. The net result of this was that they caused me to become so catastrophically behind on my mortgage and homeowners association dues that I was compelled to file bankruptcy and ultimately lost my home leaving me homeless and living in my car ever since. This is what Williams Lea does to it's honest and hardworking employees. My eleven years of faithful service was rewarded by leaving me living in a car and unable to find new employment since I cannot even provide a home address on a resume since I have none. None of this would have ever have happened if it weren't for their disrespectful, disgusting and dishonest business practices and no one should work for this organization nor ever do any business with them whatsoever.

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Williams Lea Response
4y
We appreciate you taking the time to shed light on your experience while with Williams Lea. We will share this review with senior leadership and continually endeavor to learn from the feedback we receive from current and former employees.
1.0
Mar 30, 2022
Recommend
CEO approval
Business Outlook

Pros

some of the team members are helpful

Cons

terrible training. constant negative remarks from management. terrible management. retail wages with expectations of a great deal of knowledge of MS Office. no pay raises. Poor benefits. high turnover rate. one step above working at McDonalds!

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Williams Lea Response
4y
Thank you for your review. We are disappointed to hear that your experience has not been what we aim for at Williams Lea. Our management teams continually strive to provide leadership that fosters a positive working culture, and we believe that initial and ongoing support from management and training are necessary to make our team members successful. Additionally, we recognize the hard work of our employees and regularly review our compensation programs to make sure we are offering the most competitive rates. We encourage you to reach out to your local HR representative with any additional feedback or concerns regarding these topics.
1.0
Feb 10, 2021

Great for Robots

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work/life balance. Diverse team. Upper management seemed capable.

Cons

Not enough work but your manager will get on you about your utilization time. Other times it’s so busy that there aren’t enough operators. The shifts are pre-determined instead of staffing based on demand history. Some managers are in their position due to company loyalty not management skills. My manager couldn’t do anyone’s jobs on the team or assist with troubleshooting. But worse was a supervisor who is probably an expert processor but cannot talk to people. They say in your first days that people love their clients and vice versa... not true. In my experience, the clients treat you horribly because they think you will take their job or you took the job of a co-worker. I knew nothing about my co-workers after spending months in the same room. Everyone had their head down working like it’s a document factory. When management only cares about utilization time not about people, it’s all about me and not about being a team. If you have any type of individuality, you will get bored here. This place is for the people who want to be company robots.

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Williams Lea Response
5y
Thank you for taking the time to write a review of your work experience. We appreciate your insight regarding client and team dynamics. We strive to create a working environment that everyone can grow and thrive in.
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Glassdoor has 768 Williams Lea reviews submitted anonymously by Williams Lea employees. Read employee reviews and ratings on Glassdoor to decide if Williams Lea is right for you.