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So…what’s Alorica been up to in 2025? Growing faster, winning bigger, and building award-winning, AI-powered CX solutions for the world’s most respected brands. Led by our digital-first approach and backed by our high-performing team, we’re scaling smart with technology that learns quickly and people who lead exceptionally. Read the full release here: https://bit.ly/4kVk2s7. Or just skim through our brag-worthy achievements below: - Ranked #1 and #2 by most of our clients - 5x workforce growth in Cairo—our fastest-growing site - 70% YoY growth in India, now 3x the size since inception - AI innovations launched: evoAI, Knowledge IQ, Digital Trust & Safety Model, CX2GO® - 3x increase in real-time analytics adoption by clients - 10% YoY increase in employee satisfaction for 3 consecutive years - 8 technology awards | Great Place to Work® certified in 11 countries - Nearing $10M in raised funds for community impact through MLBA over 10 years We’re proud of the momentum we’ve built—and excited for what we’ll accomplish in 2H!
Even CEOs fail—and in this episode, Michael Clifton and Max Schwendner get real about it. From career missteps to personal setbacks, they share the lessons learned from falling short and how those moments shaped them. It’s not just about bouncing back—it’s about how the strength you build through failure shapes who you’re becoming. Hear what they’ve learned (and are still learning): https://bit.ly/4o1qSyH
Alorica is on a winning streak! We just earned our second consecutive Stevie® for Technology Excellence—this time for New Product of the Year, recognizing evoAI, our next-gen conversational AI platform. That’s 6 wins for evoAI (and 9 tech awards total in 2025)! Built for smart, human-centered CX, evoAI is delivering 45% reduction in handle time, 23% higher CSAT, 500% more digital engagement, and millions in operational savings. Learn more about evoAI here: https://bit.ly/3H8M6ub
Another win—and then some! Our innovation incubator Alorica IQ just added two more industry honors to our trophy shelf: 2025 CUSTOMER Product of the Year Award and Bronze Globee for Most Innovative Company for Customer Excellence. They follow hot on the heels of our AI Excellence Award and Silver Stevie for Innovation in Customer Service—all spotlighting how our digital CX solutions are transforming support through smarter scale, faster personalization, and real-world results. See why the industry is paying attention: https://bit.ly/437zY3o
We spent the last 10 years building a giving program powered by the people who live it. Purpose driven, rooted in trust, and built to grow with our business and communities, Making Lives Better with Alorica (MLBA) has raised nearly $9.4 million, providing crucial support when it’s needed most. Learn how purpose—and people—make the difference: https://bit.ly/3RFr33V
With shifting markets, rising tariffs, and economic uncertainty, brands don’t need vendors—they need strategic partners. Alorica Co-CEOs Michael Clifton & Max Schwendner talk about how we’re uniquely positioned to help clients navigate disruption with geo-agility, trust, and forward-thinking actions. Check out their latest podcast episode: https://bit.ly/3RrAOTo
In our latest Level Up: An Executive Leadership Series, Alorica’s Co-CEOs Max Schwendner and Michael Clifton sat down with David Nygaard, President of Home/Service Operations/Sales and Customer Care at Best Buy, to chat about how AI-powered solutions, automation, and customer-centric innovation are transforming the consumer electronics space. With 27+ years at Best Buy, David shared the importance of working with the right partners to leverage AI for enhanced CX, how to navigate change in a rapidly evolving digital landscape, and ways to continue growing as a leader. A huge thank you to David for bringing his expertise and perspective to the conversation.
Co-CEOs Michael Clifton & Max Schwendner sat down with Authority Magazine to discuss their career journeys, leadership philosophies, and Alorica’s bold vision to transform the industry. Our impact starts with empowering our workforce through career development, innovation programs, and our employee-led nonprofit, Making Lives Better with Alorica (MLBA). With a focus on people, technology, performance, and purpose, we’re shaping a more sustainable and impactful future for businesses and communities. Read full article here: https://bit.ly/4l0cUvv
We continue to build a culture of care, driven by accountability and action—which is why we’re excited to introduce the Making Lives Better with Alorica (MLBA) Newsletter! This quarterly update offers a transparent, measurable look at the difference we’re making through our partner nonprofit. From key impact stats to real stories of lives changed, we’re highlighting the employees and donors who make it all possible. Check out the first issue: https://bit.ly/3DwlPUT
This hashtag#InternationalWomensDay, we’re putting the spotlight on Arronda Mosley! Starting her BPO career as a licensed insurance agent, she quickly rose through the ranks, making a significant impact as the Site Director at Alorica Miami Lakes before taking on a special assignment to lead our new South Africa site. With a competitive spirit and a heart for service, Arronda thrives in building high-performing teams and empowering those around her. Her leadership has already driven major improvements in employee engagement and performance, proving that when you invest in people, success follows. Today, and every day, we celebrate Arronda and women everywhere who are breaking barriers and inspiring change!
