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In the debut episode of our new podcast Double Take with Mike & Max, Alorica Co-CEOs Max Schwendner and Michael Clifton dive into why voice customer experience (CX) is becoming a premium service in a world dominated by AI-driven chatbots. Max and Mike explore the lasting value of human interactions, how businesses can strategically balance AI with live agents, and what the future holds for CX. Check out the full episode here: https://bit.ly/3Dq79WM
Cairo: Our one-stop shop for exceptional CX! In early 2023, we expanded our global footprint by breaking ground in Cairo. With Egypt recognized as one of the fastest-growing BPO markets in the world, our site now acts as a hub between the rest of Europe, Africa, Asia, and the U.S. and brings a unique mix of skills, language, and high-quality service. Hear from Paulo Pereira, VP of Customer Experience in the region, on what makes Alorica Egypt’s service experiences unique!
Unite.AI featured Co-CEO Max Schwendner’s insights on how blending the game-changing capabilities of AI with the authenticity of skilled humans makes CX into a strategic advantage. Companies that over rely on automation without this balance risk costly missteps and operational chaos. Instead, the future belongs to those who prioritize intelligent AI deployment, delivering service that is not only efficient but profoundly human. Read full article here: https://bit.ly/3DgQ4yp
As we celebrate 6 years of successful operations in India, our achievements reflect the power of collaboration and our drive for excellence: - 50% workforce growth, bringing diverse and top talent - 90% eNPS, far exceeding the industry standard of 80% - 30% client portfolio growth, with existing clients adding more LOBs This year shows what’s possible when talent, vision, and dedication come together. Across regions, we continue to lead by example, paving the way in the industry.
A new account has landed in Cairo, bringing a freshly designed floor and countless job opportunities for future Aloricans, along with exciting growth prospects for our amazing current team! We couldn’t be prouder of the Cairo crew—here’s to the incredible success ahead!
Alorica is hiring! Explore remote and in-person opportunities in Customer Service, Social Media, Sales, Marketing, and more. Join a global team serving Fortune 500 clients across industries like healthcare, BFSI, tech, travel & hospitality, and retail. Discover our award-winning culture and limitless growth potential—apply today at www.alorica.com/careers.
We’re so proud to see Jose Guillermo Ramirez, Alorica's President of Latin America and the Caribbean, recognized as one of the Most Visionary Leaders of the Region! Starting as a CX agent, Jose now leads nearly 20,000 employees across nine countries, championing professional development and growth. Under his leadership, LATAM boasts an eNPS consistently above 85 and has filled 83% of leadership roles through internal promotions. Way to go, Jose!
As part of our global commitment to fostering inclusion and empowerment, we’re proud to partner with Inclulab, a Guatemala-based training center that creates job opportunities for young people with special needs. Inclulab’s food service visits our site regularly, offering delicious, affordable options for our employees—a great perk that supports a more inclusive community. This partnership is just one way we’re working to build a more equitable world for all.
We’ve been crowned BPO Partner of the Year at CallMiner’s LISTEN 2024 Awards! This prestigious accolade recognizes Alorica as the ultimate partner in transforming CX through advanced predictive analytics, automation, and conversational intelligence. Our dedication to elevating customer engagement and driving new industry standards with AI-driven technologies makes us a true industry trailblazer. Huge congratulations to our very own Alorica IQ Analytics expert Quynh Anh Le for being named Contributor of the Year! Check out the full press release here: https://bit.ly/3YRwPUD
Alorica Philippines is an ESG Champion! A heartfelt thank you to all our teams in the Philippines for your dedication to community impact. From volunteering with our non-profit partner MLBA to hosting Real Talks focused on diversity & inclusion, and organizing beach clean-ups and tree planting initiatives—you are truly making lives better. Outstanding work!
