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Our executive leadership team recently visited our Cairo and India offices to connect with our teams. Through group discussions and town halls, they listened firsthand what matters most to Aloricans. But the best part? Experiencing the true Alorica spirit. From recognizing 2024’s top performers to jumping into a friendly game of tug-of-war, they made every moment count. Connecting, listening, and growing together—at Alorica, we move forward with purpose.
We’re starting off the year together with hashtag#TeamAlorica —celebrating successes, showcasing innovations, and strategizing to deliver even bolder world-class service in the year ahead. One team. One mission. hashtag#Unstoppable
Alorica Co-CEOs Max Schwendner and Michael Clifton are back with a new episode of Double Take with Mike & Max! Inspired by Fast Company’s article on the next generation’s career-building priorities, Max and Mike dive into the evolving role of mentorship for today’s emerging workforce, sharing personal stories and insights on seeking and nurturing mentorship in the workplace. Check it out here: https://bit.ly/4122IJI
Alorica is redefining the future of CX with record milestones in innovation! 2024 was the year we shattered industry benchmarks—launching first-of-its-kind Alorica ReVoLT (Real-time Voice Language Translation), implementing next-gen conversational AI, and skyrocketing CCaaS adoption by 368%. Our game-changing technology and people-first approach are driving unmatched efficiency, smarter engagement, and real business impact. As we charge into 2025, we’re not just keeping up—we’re setting the pace. Read full press release: https://bit.ly/4gFy7HQ
Alorica Co-CEOs, Max Schwendner and Michael Clifton, discuss how CX solutions that leverage the power of technology alongside human expertise deliver the tailored interactions customers crave in today’s digital world. Tune in to Double Take with Mike & Max for insights on building customer trust and loyalty: https://bit.ly/3Dq79WM. And stay tuned for the next episode dropping in February!
It's Global Brand Day! See why our employees love Alorica and check out their awesome celebrations in our colors. Here are some of our favorites! - Alorica is amazing because we are all a part of the team. No matter what your role is, you are a part of our success, and we are able to help so many people!! Alorica is more than a company, we are a family!! - My favorite part of being an Alorican is meeting different people. Working with each one of you is the best experience in my career. - I love Alorica for what we stand for and what we do! The people and the community involvement! Alorica took a chance on me, and I have now been with Alorica for over 4 years!
When you cultivate strong client relationships and deliver exceptional service, you get rewarded! At the end of 2024, we added 2,500 new agents and 125 leadership roles in the U.S. for a leading health solutions retailer. This growth is a testament to the trust we've built and opens up exciting growth opportunities for our current employees. Here’s to even more success ahead!
Co-CEOs Michael Clifton and Max Schwendner recently spoke with BetterTech to discuss how Alorica is leading the charge in reshaping the CX industry. With transformative technologies emerging daily, we believe the winning strategy is to prioritize tailored integration rather than force one-size-fits-all tech onto our clients. This strategy ensures best-in-class performance and truly pioneering outcomes for our clients—leapfrogging the competition and redefining CX excellence. Listen to the full interview here: https://bit.ly/3C82Ej7
Alorica’s entire Latin America and Caribbean region is now Great Place to Work® certified! With an industry-leading 92% eNPS and 21,000+ team members across nine countries in the region, this recognition highlights our commitment to putting employees first, adding Jamaica, Uruguay, the Dominican Republic, and Paraguay to our growing list of certified locations. Congrats to Guatemala, Mexico, Honduras, Panama, Colombia and the Philippines for celebrating multiple consecutive years being certified. We’re proud to lead the way in creating a culture that empowers our people, communities, and clients! Read more about what makes us insanely great:https://bit.ly/4juD5K7
Alorica rocked the LG Electronics Skill Olympics! Out of 100 participants from various vendor partners, two of our agents, Elmer James Bernardez and Honnelyn Gayas, took gold, earning a trip to LG HQ in Korea! This incredible achievement highlights the passion and expertise our team brings to delivering exceptional customer experiences.
