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Our Bluefield, West Virigina team has not only achieved 100% on their Overall Performance Index (OPI) this past quarter and an 8% decrease in attrition since last year for their client Intuit, but they just added a new line of business and are growing by 250+ more employees! Their secret? A strong foundational commitment to social responsibility. As Intuit’s Prosperity Hub, the Bluefield site is one of Alorica’s flagship impact sourcing programs and one of the most active in giving back to the community including recently donating to a local underfunded school’s robotics team. As a result, Bluefield employees feel fulfilled at work, leading to higher engagement and exceptional customer service.
Establishing and reinforcing key priorities across our global workforce is crucial to the company’s success. Hear from our Co-CEO Max Schwendner on how we’re achieving our goals—top-of-the-stack performance, digital-first approach, and talent enrichment—in 2024 and beyond. Looking for a job with unlimited career potential? Apply now at www.alorica.com/careers.
What does “we’re hiring nearly 20,000 CX associates” really translate to? Our outstanding top performance is leading to significant business growth ✔️. We’re creating jobs and boosting the economy where we operate ✔️. More than 1,500 current and future Aloricans have the opportunity to grow into leadership roles, starting with team managers ✔️. Find out about our accelerated career possibilities here: www.alorica.com/careers.
Co-CEOs Michael Clifton and Max Schwendner are meeting with leadership and discussing how Alorica is leading the digital CX evolution. Check out what Mike had to say about the importance of striking the right balance between humans and technology to drive speed and efficiency while delivering expert customer service. Stay tuned for more!
Alorica’s commitment to giving back to the community shines through in our employees’ actions. A recent MLBA 50/50 raffle fundraiser raised nearly $23k thanks to the collective efforts of our U.S. and global teams, including leadership support from Alorica’s Co-CEOs Max Schwendner and Mike Clifton. The generosity was then extended even further as our raffle winner donated a significant portion of his prize back to MLBA. Since inception, Alorica employees have led the efforts to contribute over $8.7 million, supporting 900+ individuals and partnering with 80 nonprofits in 2023 alone. Learn how we're building a better future: https://bit.ly/3YpQ7R9
Transforming ideas into action is what we do best! Recently, an Alorican in the Philippines suggested a new benefit—easier access to medicine for employees—and our leadership team immediately went to work. The result? Alagang Alorica! This new initiative offers our team discounted medicines and health supplements, delivered right to their homes. Kudos to Alorica Philippines for taking a simple possibility and turning it into a meaningful solution that supports our workforce.
Take a look at how we're integrating responsible practices across our global CX operations for a more sustainable future, while investing in our 100,000 employees across 19 countries. Our commitment to fostering diversity, equity, inclusion, integrity and environmental stewardship extends to our customers, employees and communities. Download Alorica's ESG Fact Sheet to celebrate the power of responsible and truly impactful CX: https://bit.ly/4bTke6x
Alorica Bulgaria is a CX powerhouse delivering omnichannel, multilingual customer interactions across industries such as Financial Services, Travel & Hospitality, Trust & Safety, and more. Supporting 30+ countries in 28 languages, our exceptional performance and high employee satisfaction scores (eNPS) in EMEA are driven largely by our commitment to our people through DEI programs, health & wellness initiatives, and philanthropy efforts. Discover how our standout workplace culture has made Alorica Bulgaria a top choice for leading global brands.
Abongile, a Customer Experience Agent is one of 20 amazing Cape Town Aloricans advancing their careers with us through our impact sourcing collaboration with Shadow Careers, an initiative that develops young talent from excluded communities. Alorica South Africa is committed to elevating the country’s tech-savvy workforce by providing skills training, development, and jobs to its 220 employees as the company continues to grow. The team is also focused on investing in local communities through partnerships with organizations like Shadow Careers. We’re incredibly proud of Abongile’s achievements and dedication to continuous learning and growth. Abongile, with your passion and performance, you’ll achieve limitless possibilities here at Alorica!
We celebrated our 25th birthday with a special companywide virtual event where Founder and Executive Chairman Andy Lee, along with Chief Culture Officer and MLBA President Joyce Lee, shared about Alorica’s origin and how proud they are of the tech-first CX leader we have become. Co-CEOs Max Schwendner and Mike Clifton also helped host the call, getting us pumped about Alorica’s future and focused on our key priorities. We’re excited for the next 25+ years of making lives better!
