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First-of-its-kind technology, Alorica ReVoLT (Real-time Voice Language Translation), wins 2024 AI Breakthrough Award for Best AI-based Solution for Customer Service! Hats off to our future-focused innovators at Alorica IQ who continuously reimagine the customer experience with a digital-first mindset that delivers significant outcomes. Not only are we rapidly implementing this solution with some of the most trusted and fastest-growing brands, we’re also enhancing our own infrastructure at the same time. Learn more: https://bit.ly/3xn1Epl
At a recent partner summit for a Fortune 500 banking company, Alorica stood out among 5 partners, securing “The Sky Diving Award” for the second consecutive year due to its passion for risk-taking and innovation, and the “Exceptionally Exceptional” award for a 99% score in exceptions testing, surpassing all other vendors. Brian Diaz, Operations Director, was personally awarded “The Dewey Decimal” recognition for his unparalleled organizational skills and commitment to doing things the right way. Congratulations to our outstanding work-at-home North America team for this well-deserved recognition!
EMEA, our fast-growing region consisting of Bulgaria, Poland, Egypt and South Africa, continues to achieve 100% in Client Efficiency month after month. Not only that, but they’ve also exceeded their Overall Performance Index (OPI) targets the entire first half of the year, with industry-leading eNPS (employee satisfaction) scores as well as attendance and attrition rates at record lows. Just sharing a couple of key metrics that show we mean business when it comes to delivering for our clients’…business. Let us prove to you that we can drive innovation and continuous improvement for your brand too. Learn more here: https://bit.ly/4b1dtiv
Alorica celebrates 25 years of delivering exceptional customer interactions with its recent recognition as a Silver Stevie® award winner for Customer Service Employer of the Year. As the largest minority-owned CX provider, our commitment to diversity, equity, and inclusion has been interwoven into our company culture from the beginning. Our outstanding performance and best-in-class service start with our people…they are why we are the industry-leading, award-winning, and fast-growing digital CX company that we are today. Read more: https://bit.ly/4efhGCf
This month, we celebrate the spirit of Pride worldwide, and we’re happy to be named the top company in our industry in “America’s Greatest Workplaces for LGBTQ+ Ranking”! Through Alorica’s TIDE (Together for Inclusion, Diversity and Equity) program, we continue to foster a culture where everyone is valued, respected and empowered to be their most authentic selves while performing their best work. Happy Pride! https://lnkd.in/gVYWpaFh
Last week, we had an inspiring TIDE Real Talk session featuring Joyce Lee, our Chief Culture Officer and MLBA President, Sunny Yu, Communications Vice President, and Marcela Villamar, Total Rewards Director. They shared their personal journeys on mental wellness and navigating change, highlighting the importance of embracing new opportunities. At Alorica, we are committed to supporting our people through regular TIDE Real Talks on topics that affect our employees, and our global Employee Assistance Program, which offers free mental health resources to employees and their families.
We were recently featured in Booking Holdings' newsletter as their Diverse Vendor Spotlight for the quarter, recognized for our inclusive and diverse culture with over 60% women globally and 70% ethnic minorities in the U.S. As the largest minority-owned BPO with a 25+ year history, we continue to support our employees and their communities through TIDE (Together for Inclusion, Diversity, and Equity) and our impact sourcing efforts in underserved areas.
We just welcomed our newest BFSI client—a Fortune 500 financial services firm—in Tucson, Arizona! Our teams got ready in record speed to deliver 200 CX agents, who will provide tech and care support across voice, digital, and chat to start. When it comes to scale, experience, and operational know-how…we’ve got it!
Last month, our North America Regional TIDE team hosted a fireside chat about parenting autistic children. Our panelists shared their unique stories that illuminated both the challenges and joys of parenting children on the spectrum, offering valuable perspectives to our fellow Aloricans navigating a similar journey.
Our commitment to advancing equitable inclusion extends beyond our walls, empowering our people to empower their communities. Through our non-profit partner, Making Lives Better with Alorica (MLBA), we're proud to support the Philippines’ Kanlong Foundation in providing essential life skills for children with disabilities. In 2023, MLBA joined forces with 80 local charities, chosen by our employees, reflecting our dedication to making a meaningful impact not just for our customers, but also for those in need in the countries we operate.
