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It?s no accident that Kayden Geoffrion is an expert in sales and customer service. He has always been a social person and takes pride in advising and helping clients. When we launched our COVID-19 relief efforts, it was clear to Kayden that he wanted to be involved in this larger-than-life project. He felt a sense of pride to be part of an organization committed to offering financial support to clients. We needed additional resources to process online forms from drivers who were on the roads less and receiving temporarily reduced auto premiums and our agents had to learn new procedures. Kayden has been actively involved in training agents across Ontario and has even led his own team of claims agents who came in as reinforcements to help with the backlog of web forms. With customer engagement top of mind and a lot of leadership, Kayden has made a difference for Canadians who trust us to keep what they love safe in times of uncertainty.
Jason Hawn helps our teams see the positive in both big and small changes. Even though he will be managing many changes in the future, we think it's safe to say that handling the changes related to COVID-19 might have been the biggest "project" of his career. Jason had to put everything he knew about change management to the test while adjusting to the new reality himself. But, he had the perfect foundation before him to build and reinforce the principles of accepting change and to support our people in this unpredictable time. In the blink of an eye, Jason prepared a virtual training course on change management that was offered to all employees and developed a toolkit to support our managers. Thanks to his exceptional work, our employees are now more resilient to change, whether it's from COVID-19 or any new adventure life throws our way.
Lorena Real wears her heart on her sleeve. Always there to help others, she went out of her way to facilitate the onboarding of new employees ? ones who had never even set foot in the office due to COVID-19. When you start a new role, there is so much to learn. It could have been difficult getting new team members up to speed virtually but thanks to Lorena's support, new hires quickly flourished in their roles and were acquainted with their colleagues and internal network. Thank you, Lorena for helping our rookies feel at home on our great team.
Dimitri Corlett is a go-to resource for his team and managers. During COVID-19, this meant navigating success in an environment filled with uncertainty. While supporting with set-up for agents to work from home, he led recognition and engagement initiatives in the West, the simplification of client communications in Alberta as well as a team he had not yet even met in person. As working virtually becomes the norm, Dimitri knows the importance of creating easy communication channels, how familiar engagement activities can build stability and that putting time into maintaining relationships helps foster collaboration outside of the traditional office setting.
Recently, our employees could return to the office on a voluntary basis. With health and safety being our top priority, Pablo Neumann worked carefully to arrange the safest working environment in all our offices across the country. In record time and with the help of his team, he prepared action plans, managed logistics and coordinated the necessary work so that each employee choosing to return felt safe and confident. Among other projects, Pablo implemented measures to enforce physical distancing, designed traffic flow guidelines for shared spaces and planned the installation of special handwashing stations. We think Pablo is as creative as Picasso. While he often redesigns our spaces to make them more cheerful and social, COVID-19 has taken his creativity to the next level. Now our offices are beautiful, friendly ... AND ultra secure.
When COVID-19 hit, our ways of operating changed. Employees shifted to working from home as quickly as overnight, while IT devoted their attention to ensuring everyone had the equipment needed to operate efficiently away from the office. Team meetings, one-on-ones, coffee chats and happy hours went virtual. We were apart, but we were together. There was a lot of work to do: Employees stepped up like never before to help customers navigate our relief measures and supported teams who needed it by taking on roles outside of their own. But there was also a lot of fun to be had: With video being the new normal, we found ways to stay connected including a company-wide physical activity challenge where employees could form teams and compete each week to earn prizes. Days of Summer, an annual event that takes place from July – September, is even going remote with activities like virtual talent shows, scavenger hunts and trivia. While we are excited to be together again, for now many of us have settled into our new creative, organized and innovative set-ups. See for yourself!
