Peak Support reviews

4.5

92% would recommend to a friend

(477 total reviews)

Jonathan Steiman

96% approve of CEO

92% positive business outlook

Peak Support has an employee rating of 4.5 out of 5 stars, based on 477 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Peak Support employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

477 reviews
1.0
Jan 29, 2022

Avoid

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Short interview process. I was hired to work in the U.S. team -100% remote -Equipment provided

Cons

-A lot of micromanaging. This place treats those under them like they're incompetent children. -Will barely have holidays off, especially if you aren't salaried. Expect to get worked to the bone and scolded if you dare try to take a holiday off to spend time with family or god forbid take a mental break from work. -Low pay and not enough benefits to offset this. -Burnout is real at the manager level. Upper management is aware of this but they actively choose to act obtuse over the reasons why folks are leaving after barely making a year here (and in a few cases - less than a year). Burnout is due to 1.) the company trying to operate on a lean/minimal staffing approach (which means you should expect to do the work of 2-3 employees), and 2.) upper management not being receptive to new ideas that go against the status quo. -The only real way to get a raise here is to get promoted, but getting promoted at this company is basically a trap for your work-life balance and sanity. Contrary to what they say, upper management is not receptive to ideas that go against the status quo. That's to say: don't expect to come in and make a difference to improve the work lives of your peers because upper management will shut down all ideas and gaslight you into thinking you're thinking of bad ideas because they're not relevant for the moment (because apparently being proactive when the business is running smoothly and you have the time to proactively work on other important projects is a bad thing here). Despite the fake woke culture they try to push, this place is just like any other business that operates like a call center. Expect to be treated like another cog in the machine to be overworked and churned out.

2.0
Aug 31, 2024

Former Utopia to Toxic BPO

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule. Amazing coworkers and clients. I would have said this was my ideal company to work for and I would never leave until Nov 2023. There was a positive environment, enrichment trips to meet the team and clients, and help available when needed. That changed drastically after Nov 2023. I don’t recognize this company any longer.

Cons

Very little documentation or training available when onboarding. No further education or growth available once in role. Feedback needed to grow is sparse and will only really occur during annual performance reviews to deny more than a 3% raise. Bonuses were earned, promised, and then taken back same day - 2 weeks before Christmas, leaving people to scramble. Mass layoffs left people overloaded, causing more to quit and those left to be stressed out. The culture used to be amazing but over the last year has become incredibly toxic. So many great managers and team leads have left due to the stress and pressure. Upper management will talk poorly about reps, managers, and other upper management in front of coworkers. They restructured to combine the client services and operations manager roles with no additional salary compensation to the operations managers who kept all of their same duties plus added on the most time consuming pieces of the CSM role.

1.0
Jan 29, 2024

Worst Job Ever

Recommend
CEO approval
Business Outlook

Pros

Only pro is job is remote.

Cons

Cult like Work environment. Terrible pay, horribly lazy leadership, and ridiculous expectations. Save yourself the headache and avoid this company. They are a 3rd party call center that pays you significantly less than their clients pay their own employees. You are forced to work weekends, and every single holiday. Leadership is extremely lazy, rude, and only exist to make the CSR's lives a living hell.

Viewing 1 - 3 of 477 Reviews

Glassdoor has 489 Peak Support reviews submitted anonymously by Peak Support employees. Read employee reviews and ratings on Glassdoor to decide if Peak Support is right for you.