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Each quarter our IT department hosts a Live for the Impossible event (like a hackathon) to promote innovation and cross-departmental collaboration. Our associates throughout the company are encouraged to participate, share ideas both big and small, and help execute them. One of our recent LFTI projects came from Tanya A., one of our compliance associates. She saw an opportunity to cut down on our fax handle time by making a small but impactful change to our verification system. This change would save our associates roughly 2-3 seconds per item processed. That may not sound like a lot, but where we process thousands of prescriptions weekly, those seconds quickly add up. Tanya presented the idea at our kick-off event, folks in our IT department were excited by the opportunity to create efficiency with a simple change to the application, and it was completed within minutes. We had over 30 of these types of LFTI projects worked on during this last event. Thank you, Tanya, and everyone else involved, for helping us find ways to improve and better serve our customers!
We love hearing stories of people that are volunteering and making a difference in their communities. Just this past weekend, one of our associates shared an inspiring experience. Kendra, one of our Customer Department managers, was out for a walk enjoying the fresh air and beautiful views when she spotted a nearby plot of land littered with trash. She was heartbroken by how the area had been transformed. Upon returning home, she became resolved to go back the following day with some gloves and a garbage bag, and help clean up. She also challenged others to look for opportunities in their own areas to give back. What inspiring examples are happening around you? #lifeat1800contacts #serviceproject #makingadifference #1800contacts #volunteer #ourassociatesareamazing #wewinasateam
With consumers staying indoors and doing the majority of their shopping online, weâre busier than ever. We continue to look for great talent to join our team, and have positions available in customer service, operations, marketing, IT, etc. We have a unique opportunity to offer stability and a fantastic work culture to job seekers in our communities, especially those that may have recently experienced or are concerned about upcoming layoffs. Weâve adjusted many of our processes to support and align with social distancing to protect the health of our candidates, associates, and their families. Our interviewing and hiring processes are now completely virtual. Our customer service trainings are now exclusively online, and new hires can start working from home immediately. Our DCs are now open 24/7 and shifts have been staggered to comply with social distancing. If you have friends or family that are looking for work (or you're even looking for yourself), we invite you to check out our career site.
We will continue to say it: we have some pretty incredible people working at 1-800. We find ourselves in unique and challenging times, and yet our associates continue to shine. On Monday, we moved our entire call center staff to work from home (to support efforts with social distancing). Our associates have tackled increased call volume, helped keep our customers' spirits high, and assisted them with ordering their contactsâall while adjusting to a new working environment. Even with Wednesdayâs earthquake in Utah, our associates have continued to push forward. One of our customer service representatives, Morganne J., deserves a special shout-out. That day she took more than double the number of calls our associates typically take during a traditional shift, and was the number one call taker of the day. Her upbeat attitude, hunger for learning, and drive have made her a fantastic addition to our Contacts family. To Morganne and our other associates that continue to work incredibly hard to take care of our customers, you all rock! #lifeat1800contacts
Itâs National Open An Umbrella Indoors Day! Weâre not superstitious. Weâre not even a little âstitious. ;) Why? Because we have amazing associates, amazing customers, and an amazing company culture. Weâd say that makes us pretty lucky. #lifeat1800contacts #nationalopenanumbrellaindoorsday #drapercampus
We are excited to share that our CEO, John Graham, was recognized by Utah Business as a top CEO of 2020. (And can we say, weâre not surprised.) Knowing John, he is surely hating all of the attention we are giving him, but we would be remiss if we didnât give this incredible leader of ours the recognition he deserves. Even as heâs blazing new trails, encouraging us to fail fast, and inspiring us to seek continuous improvement (both for the business and personally), heâll be the first to shine the light on someone else, and redirect the success of a project or ambitious goal to our associates. He inspires, he champions, he leads, and weâre better for it. John, weâre honored to have you as our CEO, and continue to be excited for the future with you at the helm. #lifeat1800contacts #utahbusiness #1800contacts #recognition
Shout-out to Mikey M. for winning our âWe Make Her Dayâ Acclaim this month! Mikey, who is a supervisor for our outbound department in Charlotte, recently stepped in as interim manager, and has done a tremendous job. Here is an excerpt from his nomination: âNot only did he take on more responsibility, but he has done an exceptional job at maintaining and in some cases exceeding the previous weeksâ and monthsâ KPIâs. It takes longer hours and intense focus/understanding to do what he has done, but it has been above and beyond what I expected. Great job, Mikey, and thank you.â We also want to give a shout-out to our other Acclaim winners this month: Parker W. (We Champion You), Brady D. (We Live for the Impossible), and Deena Z. (We Win as a Team). Congrats! #lifeat1800contacts #acclaimwinners #recognition
Throwback to Silicon Slopes earlier this year. Our recruiting team and devs had a great time chatting with candidates and talking to people about the cool tech our IT group is currently working on. We may have geeked out a little showing off our ExpressExam and Liingo Eyewear apps. What can we say? Weâre pretty passionate about what we do. We also had delicious Seemore macarons available to anyone that stopped by, compliments of our Executive Chef, Thomas Call, and his team. #lifeat1800contacts #siliconslopes #seemore #developers #tech #1800contacts
Our leadership group had a great time showing the 6over6 crew around Utah while they were in town. Ofer and his team picked a great time of year to visit as we had plenty of powder up at Solitude. They also got to experience true Utah fandom by attending one of our Jazz games. As to whether or not they got around to trying our famous fry sauce, remains to be seen. đ #lifeat1800contacts #6over6vision #glasseson #utah
Our career site has a fresh, new design, and it's thanks to the efforts of three of our own associates. Earlier this year Sam DeMastrie, Graphic Designer, took the initiative to tackle this project that had long been in the works. He partnered with Camilla Coronado, UI Engineer, and David Rathbun, Senior Manager, Marketing Communications, and we're thrilled with the results. Sam led the UX piece while Camilla handled the coding and API integration and Rathbun (as he's known around our Draper office) masterfully put together the copy. Whether you're looking for you or "for a friend," head on over to our career site to check out our exciting career opportunities. #lifeat1800contacts #wewinasateam #seeyourselfinanewcareer #1800contacts https://www.1800contacts.com/careers
