REI Customer Service Representative interview questions

I received an email shortly after submitting my application saying that I would be receiving a second email with a link to complete an online interview. The email had instructions on how to access the interview, and tips for setting everything up. Once I signed in to the interview website it has practice questions so you can make sure your video and audio settings are working correctly. Once you start the interview you're given a question and about 3 minutes to record your answer. There's a mix of answering typical interview questions and answering a mock customer question, as well as a few multiple choice questions. They also ask you to write in your schedule availability based on the "blocks" they use for scheduling.

Group interview where we were observed interacting in small groups with other people who were also candidates. Each group was 4 to 6 people and we often broke into one to one encounters. We acted or role played in short hypothetical scenarios. most of the role playing related directly to customer relation skills. A short presentation preceded this and afterwards another short presentation followed. I was extended a invitation to attend training at the conclusion of the interview and I accepted.